FAQs

Frequently Asked Questions

Fields marked with an * are required

Product Information

What types of security tools do you offer?

We offer a comprehensive range of security tools including:

NFC/RFID Tools (Proxmark3, ChameleonMini)
BADUSB Devices
Physical Security Tools
Network Testing Equipment
Development and Flashing Tools

Are your products genuine and authentic?

Yes, all our products are 100% genuine and authentic. We source directly from manufacturers and authorized distributors. Each product undergoes strict quality control checks before shipping.

Do you provide warranty for your products?

Yes, all our products come with a standard warranty that covers manufacturing defects. The warranty period varies by product:

Hardware devices: 1 year warranty
Accessories: 6 months warranty
Software products: 30-day guarantee

Shipping & Delivery

What are your shipping options and delivery times?

We offer several shipping options:

Standard Shipping (5-7 business days)
Express Shipping (2-3 business days)
International Shipping (7-14 business days)

Delivery times may vary based on your location and customs processing.

Do you ship internationally?

Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. We provide tracking information for all international shipments.

How do you handle shipping delays?

If there’s a delay with your order, we will:

Notify you immediately via email
Provide updated tracking information
Offer expedited shipping if available
Process refunds if delivery times exceed our estimates

Payment & Returns

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Bank Transfer
Cryptocurrency (Bitcoin, Ethereum)

All payments are processed securely through encrypted channels.

What is your return policy?

Our return policy includes:

30-day return window for unused products
Full refund for defective items
Free return shipping for warranty claims
Store credit option available

Please contact our support team to initiate a return.

Technical Support

How can I get technical support?

We offer multiple support channels:

24/7 Email Support
Live Chat (Business Hours)
Online Documentation
Video Tutorials

Our technical team typically responds within 24 hours.

Do you provide product documentation?

Yes, all our products come with:

Detailed user manuals
Setup guides
Troubleshooting documentation
Access to our knowledge base